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Rainbow Mountain Resort Policies

CHECK-IN is at 4:00 pm  | DEPARTURE is at 12:00 pm.

 

RESERVATIONS:

In order to secure a reservation, a minimum deposit equivalent to the cost of the first night is required. This will be requested via a major credit card at the time of reservation. Personal check deposits are required to be received a minimum of 15 days prior to the scheduled arrival. The remaining balance must be paid in cash, by travelers' check, Mastercard, Visa, Discover, or American Express upon arrival.

 

No refunds for early departures.

No personal checks are accepted as payment in full upon arrival.

 

HOLIDAY RESERVATIONS: For certain holiday weekends, Rainbow Mountain requires a minimum booking of three nights. The following holidays may fall during these weekends: New Year's, Valentine's, Presidents, Memorial, Independence, Labor, and Halloween. Rooms will become available two weeks prior to the specified check-in date for stays of less than three nights.

 

EARLY CHECK-IN POLICY: Guests may be allowed early check-in, subject to availability and when feasible; however, there is a nominal charge of $25 for each early check-in.

 

EARLY CHECK-OUT POLICY: Guests departing prior to the opening of the front desk are requested to leave the room key inside their resort room. Then, kindly contact the resort and provide a voice mail containing your check-out time and the location where you left the key.

 

LATE CHECK-IN POLICY:

               Winter Season:

                                        From Sunday to Thursday, check-in is until 7:00 p.m.

                                        Saturday and Friday, check-in is until 8:00 p.m.

            Summer Season:

                                        From Sunday to Thursday, check-in is until 9:00 p.m.

                                        Saturday and Friday, check-in is until 10:00 p.m.

No keys will be left in the drop box if guests who arrive subsequent to the closure of the front desk will be marked as No Shows and will be billed in full.

LATE CHECK-OUT POLICY: Guests who are interested in check out later are required to confirm availability with the reception desk. Additionally, all late check-outs that are granted will be subject to a $25 fee.

 

CANCELLATION POLICY: Cancellations received with less than 15 days prior to the scheduled check-in date will result in a charge equal to the first night's rate or the total deposit from the overall cost of the reservation. Even in the absence of a deposit requirement at the time of reservation, a cancellation fee will be charged accordingly.

                    Cancellation of a room after check-in within a one-hour window will result in a partial refund; cancellations made after the one-hour window has expired will not be refunded. The payment of a partial refund is subject to the discretion of a reception desk employee or manager, who evaluates the utilization of the room or resort facilities.

 

Policy on cancellations during holiday weekends: Refunds are not available for cancellations occurring during the subsequent weekends: New Year's, Valentine's Day, Halloween, Independence Day, Memorial Day, and Labor Day.

 

CANCELLATION CHARGE: We strictly follow to our cancellation policy, irrespective of the reason for the cancellation (including but not limited to personal or medical emergencies, bereavement, death, inclement weather, natural disasters, acts of God, terrorism, civil unrest, strikes, international or internal flight cancellations, or any other circumstance beyond our jurisdiction). It is highly recommended that you procure travel cancellation or interruption insurance in order to protect yourself against unforeseen events that may occur prior to or during your trip.

 

PET GUIDELINES AND POLICIES: Only our cottages, which are pet-friendly, allow animals. Guests who bring pets into rooms other than the cottage will be charged a $90 complete cleaning fee and requested to vacate the premises without any refund. To ensure the comfort of our guests traveling with or without pets, the subsequent general restrictions have been applied:

 

  • A signed, legitimate credit card voucher or documents is required for all pet owners to be stored at the Front Desk.

  • Smaller than 80-pound pets are permitted.

  • Guests are accountable for any property and accommodation damage that may occur. Fees will be assessed to the guest for any additional services or damage repair that exceed the standard cleaning procedure.

  • It is mandatory for pets to remain on a controllable tether while outside the guest room at all times. Constantly, owners are obligated to clean up after their animals.

  • For disposal, kindly utilize the exterior waste receptacles or the dumpster. A non-refundable clean-up fee of $190.00 will be assessed in the event that guests fail to remove the remains of their pets.

  • With the exception of your room, pets are not allowed indoors, on the Lodge Front Porch or Patio, in the vicinity of the Pool or Hot Tub, or between the Lodge Patio and the Pool.

  • It is unacceptable to disturb other guests at the resort with excessive noise or barking. When a guest provides two (2) complaints regarding disturbance or disruption, they will be requested to find alternative accommodations for their pet. Guests who are required to vacate the resort will not receive a refund.

  • A pet that exhibits aggressive behavior towards any guest or individual is required to be removed from the resort without delay. Guests who are required to vacate the resort will not receive a refund.

  • During the provision of housekeeping services, your pet must remain confined to its container or be removed from the room. If not, substitute materials will be abandoned outside your door.

  • Pet owners are required to indemnify, defend, and hold harmless Rainbow Mountain Resort, its owners, agents, and employees against any liability, claim, loss, cost, or expense (including reasonable attorney fees) that may arise or be related to a claim regarding the pet's personal injury or property damage.

We cordially decline your presence here with your pet should you not intend to adhere to these regulations. Guests who fail to adhere to these regulations are required to vacate the resort without any entitlement to a refund.


DISCLAIMER: Rainbow Mountain Resort is a privately held establishment that reserves the right to deny service to any individual. We do not accept liability for misplaced or stolen property, as well as vehicle damage. Adults( 21+) are only permitted to use the entire resort. Non-Rainbow Mountain-purchased food and beverages are exclusively permitted for consumption in one's room, excluding all common areas and public spaces (including the dining room, nightclub, lobby, patio, front porch, pool, hot tub, and more).

 

No smoking is allowed in any structure owned by us. Engaging in smoking will result in an extensive cleaning fee of $290 and an immediate vacate order, non-refundable.

Group Rates are available. Call 570-223-8484 for information.

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